PlayLive Privacy Policy

PlayLive collects and uses personal data to run accounts, process EFT, Credit Card and Instant EFT payments, check identity, protect withdrawals, and meet licensing duties. By using PlayLive in South Africa, you accept that Gleneagles B.V. may collect details you enter, technical data from your device, payment records, KYC documents, and account activity. PlayLive uses this information to confirm that you are 18+, protect your account, support responsible gambling, and keep the platform compliant under its Curaçao Gaming Authority licence.

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General Information About PlayLive Data Control

PlayLive is operated by Gleneagles B.V. The company holds Curaçao Gaming Authority licence OGL/2024/1242/0772 and runs the platform from its registered base in Willemstad, Curaçao. These details define who controls personal data connected with PlayLive accounts:

When you register, deposit, play, or request a withdrawal at PlayLive, your data is processed under the account contract you accept. PlayLive also handles data for legal and licensing reasons:

• KYC checks;
• AML controls;
• payment security;
• responsible gambling rules;
• account safety reviews;
• licence compliance.

South African payment habits make accurate account data important here. PlayLive supports ZAR payments through EFT, Instant EFT, Visa, and Mastercard, so identity details, payment ownership, and account records need to match before withdrawal options can move smoothly.

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Personal Data Collected By PlayLive

PlayLive collects personal data from several sources. Each source has a role in account control, payment processing, identity checks, and security monitoring:

When you provide information directly, PlayLive may ask for documents and details needed to create or verify your account:

• full name;
• age confirmation;
• contact details;
• ID;
• proof of address;
• payment method proof;
• source of funds;
• bank statements if requested.

PlayLive also collects technical data when you use the website. These records help flag suspicious access, failed login attempts, unusual betting patterns, and payment risks:

• IP address;
• device type;
• browser data;
• login history;
• password reset records;
• account activity logs;
• security alerts.

Payment providers may confirm transaction data linked to EFT, Credit Card, Instant EFT, Visa, and Mastercard. South Africa’s common mix of bank transfer and card payments means PlayLive may also receive information from verification partners, banks, service providers, and security systems when checks are needed for KYC, AML, fraud control, or withdrawal review.

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Why PlayLive Processes Player Data

PlayLive uses personal data to decide if you can legally open and use an account. You must be at least 18 years old, and your account details must match the payment method you use. This reduces the risk of account blocks for players in South Africa when names, payment details, or KYC records do not line up.

PlayLive processes player data for several core purposes:

• checking account eligibility;
• confirming that you are 18+;
• completing KYC checks;
• supporting AML reviews;
• processing deposits and withdrawals;
• answering customer support requests;
• improving website performance;
• monitoring account security;
• applying responsible gambling tools.

Before your first withdrawal, PlayLive requires verification documents:

• ID;
• proof of address;
• payment method proof;
• source of funds if requested;
• bank statements if requested.

Your data also supports customer support. If you contact PlayLive about a deposit, withdrawal, login issue, bonus, or account limit, support needs account records to help you. PlayLive also reviews gambling behaviour and applies safer play controls:

• self-exclusion;
• cooling-off;
• deposit limits;
• wager limits;
• loss limits.

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How PlayLive Shares Player Data

PlayLive shares player data only when there is a valid operational, legal, security, or licensing reason. The data shared depends on the task. A payment provider does not need the same data as a KYC reviewer or regulator.

PlayLive may share data with these parties:

• internal group companies;
• technical partners;
• payment processors;
• verification services;
• customer support providers;
• security partners;
• regulators;
• courts;
• banks;
• law enforcement bodies.

Payment data from South African accounts may pass through providers that handle local and card-based transactions:

• EFT;
• Instant EFT;
• Credit Card;
• Visa;
• Mastercard.

A valid request from a regulator, court, bank, payment provider, or law enforcement body can require PlayLive to share records. This can include KYC files, transaction history, account activity, responsible gambling records, or security logs when those records are relevant to the request.

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Data Security Measures At PlayLive

PlayLive protects player data through technical, payment, and account-level controls. Payment activity gets extra attention because deposit methods start from R100, withdrawals start from R250, and weekly withdrawals can reach R25,000. Those ZAR limits make account protection important for South African players who use EFT and Instant EFT banking.

PlayLive uses several security measures:

• 3D Secure;
• encryption standards;
• network security controls;
• account access controls;
• data protection measures;
• login monitoring;
• activity monitoring;
• payment risk checks;
• continuous security review.

PlayLive checks technical records to spot account behaviour that does not match normal use:

• IP address;
• device type;
• browser data;
• login history;
• password reset activity;
• account activity logs.

Access to sensitive data is limited to staff and service providers who need it for their work. PlayLive also monitors systems through a dedicated security approach. This supports account handling, incident review, and protection for KYC files, payment records, and responsible gambling data.

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PlayLive Rules For Data Retention

PlayLive keeps player data for as long as it is needed to run the account, process payments, meet legal duties, handle disputes, and satisfy licensing requirements. Retention rules are not the same for every data type. Some details can be changed or removed, while other records must stay longer because PlayLive has compliance duties.

The retention logic works like this:

PlayLive may need to retain records connected with important account actions:

• deposits;
• withdrawals;
• KYC checks;
• AML reviews;
• account limits;
• self-exclusion;
• cooling-off;
• suspicious activity checks;
• payment disputes.

Not all data can be erased immediately. If you made deposits, requested withdrawals, passed KYC, set limits, or triggered AML checks, PlayLive may need to keep those records. This can be important later if an EFT transaction, South African bank payment, identity review, or account dispute has to be checked.

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Your Data Rights At PlayLive

You have rights over your personal data at PlayLive. These rights let you check what data is held, correct errors, and ask for limits on how your information is used where the law allows it.

Your data rights include:

• access to your personal data;
• correction of inaccurate details;
• deletion where allowed;
• restriction of processing;
• complaint to a data protection authority.

To submit a data request, contact PlayLive support through the platform or use support@playlive.co.za. Include enough information to identify your account. Do not send extra documents unless PlayLive asks for them.

Some requests may require identity confirmation before PlayLive can respond. This protects your privacy and stops someone else from requesting your account data. It is especially relevant if you access PlayLive from shared devices, public Wi-Fi, or a payment setup commonly used by more than one person in South Africa.

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Cookies And Tracking At PlayLive

PlayLive uses cookies and tracking tools to keep the website working, remember account sessions, protect logins, analyse traffic, and improve platform performance. Cookies are not all the same. Some are needed for the site to work, while others support analytics or preference settings.

Essential cookies help PlayLive work correctly in a mobile browser or desktop browser. Without them, login, payment, and account functions may fail.

Optional cookies help PlayLive understand how players use the site:

• page movement;
• device usage;
• traffic patterns;
• technical errors;
• performance issues;
• saved preferences.

Many South African players use PlayLive through mobile networks rather than a dedicated app, so cookies can affect how smoothly the browser version loads and remembers sessions. You can manage cookies in your browser settings. Essential cookies may be required for normal use. Optional cookies can usually be blocked or removed, but some saved preferences may reset after that.

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Updates To The PlayLive Policy

PlayLive may update its Privacy Policy when legal, operational, licensing, payment, or security conditions change. The operator, Gleneagles B.V., may also revise privacy wording to match Curaçao Gaming Authority requirements under the LOK framework.

PlayLive may update the policy for several reasons:

• changes in law;
• changes in licensing rules;
• changes to payment systems;
• updates to security practices;
• new platform features;
• changes to KYC or AML processes;
• changes to responsible gambling controls.

When PlayLive changes the policy, players may be notified through normal communication channels:

• website notice;
• account area message;
• email;
• support message;
• another platform notice.

Read any update before continuing to use the account, especially if the change affects KYC, payments, cookies, data sharing, or responsible gambling checks. Continued use of PlayLive after an update means you accept the revised privacy terms. If you do not agree with a change, stop using the account and contact support before making more deposits or withdrawals.

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